For certain departures of trains 300/301 and 304/305, tickets have been sold to/from København Syd (Copenhagen South). The trains will instead stop at København Ørestad (Copenhagen Ørestad).

Track maintenance will result in a new (earlier) departure time for service 3941/311.

• 16/6 - 1/7 Monday - Saturday, service 311/3941  will depart from Stockholm C 09.10 and Södertälje Syd 09.29
• 7/7 - 12/7 service 311/3941 will depart from Stockholm C 08.53 and Södertälje Syd 09.22.
• 1-15/8 service 311/3941 will depart from Stockholm C 09.05 and Södertälje Syd 09.27

Track maintenance in Denmark will impact Snälltåget services to/from Germany and Austria. Bus replacement services will operate as below.

The following departures will be affected:

Train 304 from Austria: 12 July, bus Kolding - Malmö.
Train 305 to Austria: 18 July, bus Malmö - Odense.

Train 301 to Berlin: 13 and 15 July, bus Malmö - Korsör.
Train 300 from Berlin: 14 and 16 July, bus Korsör - Malmö.

Train 312 from Copenhagen main station has a new departure time at 16.06 July 14-19

Due to the Östersjöfestivalen, buses will stop at Karlshamn Travel Centre, bus stop A.

Train 301 (11 May and 3 August) will depart later than scheduled. The night trains the night between Friday and Saturday will be canceled. 

• Train 3920 departing 2/8 will run via the southern main line and not Gothenburg due to track works in Mölndal.
• Train 3920 departing 23/8 will run via Gothenburg due to work on the southern main line.
• Train 3920 departing 16.8, 30.8 and 20.9 will not stop in Uppsala.
• Train 3921 with departure 31.7 is delayed from Storlien due to track work on the northern main line. The train will not operate via Gothenburg, instead going directly to Malmö due to track works in Mölndal.
• Train 3921 departing 17.8, 31.8 and 21.9 has earlier departure times from Jämtland. Connecting transfers from Storulvån, Vålådalen, Trillevallen and Edsåsdalen are adjusted.

Snälltåget services will be rerouted, leading to extended travel times. Trains will not stop at Eslöv, Hässleholm, Alvesta, Nässjö, Linköping, or Norrköping on these dates.

Track maintenance will result in longer travel times between Malmö and Hässleholm. Trains will not stop at Eslöv on these dates.

• You can cancel your journey and receive a refund for the part you have not traveled. To receive a refund, you must cancel your trip before the train's new scheduled departure time.*
• You can choose to be rebooked to another departure with Snälltåget, currently, you must contact Customer Service for this.*
• You can continue your journey and then have the right to compensation in case of delay, unless the delay is due to a third party's behavior, such as person-hit incidents, people on the tracks, or extraordinary circumstances, for example, severe weather conditions that Snälltåget cannot influence.

*A night train can make up time during the night, so for the night train to be considered late to the final station, a delay of more than 180 minutes at departure is required. It is the timetable on the latest ticket that should be compared with the current delay.

If you are continuing your journey with Snälltåget trains or connecting bus services, we will usually wait for you. Listen to announcements on board the train or contact the train crew.

If you are continuing with another train or bus company and have purchased your journey at the same time (Resplus is stated on your ticket), the Resplus arrival guarantee applies. This means that we will help you get to the final destination stated on your Resplus ticket. Contact the train staff on the train you are travelling on, or if the train is already late before departure, contact Snälltåget Customer Service.

If you have purchased a domestic ticket with Snälltåget and made a separate purchase of another ticket with another train or bus company (or other means of transport), there is no guarantee of arrival to your final destination. Snälltåget's commitment extends to the destination stated on your ticket with Snälltåget.

For international travel, Snälltåget has a partnership with other train companies. The agreement, also known as AJC (Agreement of Journey Continuation), means that if you have purchased a train journey with two train companies that are part of AJC and you miss your connection, you are entitled to travel on the next departure – with the same train company – at no extra cost. AJC also applies if you have purchased your tickets separately, provided that you have sufficient time to change trains. Snälltåget recommends that you allow at least 45 minutes for your next train in, for example, Copenhagen, Hamburg and Berlin. The agreement includes, for example, CD, DSB, DB and ÖBB, but in order to continue your journey, you will need a delay certificate from Snälltåget, which you must show together with your original ticket in order to travel on the next departure. You will receive a confirmation of delay from the train staff.

To cancel your journey, go to My Journey. Enter your booking number and email address and press "Search" to find your booking. In the booking details, press "Cancel".

If you have traveled with Snälltåget and the train was more than 60 minutes delayed upon arrival, you can apply for compensation according to EC 782/2021 Article 17. To apply for compensation, go to My Journey. Enter your booking number and email address and press "Search" to access your booking. In the booking details, click on "Delayed?" which will only be visible after the last train in your booking has arrived.

We do not compensate for additional expenses, lost work income, or pain and suffering.