For certain departures of trains 300/301 and 304/305, tickets have been sold to/from København Syd (Copenhagen South). The trains will instead stop at København Ørestad (Copenhagen Ørestad).

Track maintenance will result in longer travel times between Malmö and Hässleholm. Trains will not stop at Eslöv on these dates.

Track maintenance will cause a delayed arrival for train 304 on 22 February and 1 March to Denmark and Sweden (approx. 90 min)

Snälltåget services will be rerouted, leading to extended travel times. Trains will not stop at Eslöv, Hässleholm, Alvesta, Nässjö, Linköping, or Norrköping on these dates.

Track maintenance will affect Snälltåget services to and from Austria.

• Train 304 on 8 and 15 March, and train 305 on 14 March, will stop at Hamburg-Harburg instead of Hamburg Hbf.

Track maintenance in Denmark will affect train 304 from Austria on 15 March. The train will be replaced by a bus from Copenhagen to Malmö.

Snälltåget services on the Stockholm–Malmö–Copenhagen route will not run to Copenhagen on these dates.

Track maintenance will lead to extended travel times for Snälltåget services to and from Berlin.

• Train 301 (22–25 April) will arrive approximately 30 minutes later.
• Train 300 (23–25 April) will depart approximately 90 minutes earlier.

Train 3900 (26 April) and train 3920 (16, 30 August, and 20 September) will not stop at Uppsala.

Due to Track maintenance at Järna, all trains will be rerouted with approximately one hour of additional travel time. Not all departures will stop at Linköping and Norrköping.

Train 301 (11 May and 3 August) will depart later than scheduled. The night trains the night between friday and saturday will be canceled. 

Track maintenance will result in slightly longer travel times between Nässjö and Stockholm. Trains will not stop at Linköping or Norrköping on these dates.

Snälltåget services will be affected by track maintenance in Nässjö and Mjölby on 6–8 June 2025. All trains will be rerouted.

Track maintenance in Denmark will impact Snälltåget services to/from Germany and Austria. Bus replacement services will operate between Malmö and Nyborg.

The following departures will be affected:

Train 304 from Austria: 12 July
Train 305 to Austria: 18 July

Train 301 to Berlin: 13 and 15 July
Train 300 from Berlin: 14 and 16 July

Due to the Östersjöfestivalen, buses will stop at Karlshamn Travel Centre, bus stop A.

• You can cancel your journey and receive a refund for the part you have not traveled. To receive a refund, you must cancel your trip before the train's new scheduled departure time.*
• You can choose to be rebooked to another departure with Snälltåget, currently, you must contact Customer Service for this.*
• You can continue your journey and then have the right to compensation in case of delay, unless the delay is due to a third party's behavior, such as person-hit incidents, people on the tracks, or extraordinary circumstances, for example, severe weather conditions that Snälltåget cannot influence.

*A night train can make up time during the night, so for the night train to be considered late to the final station, a delay of more than 180 minutes at departure is required. It is the timetable on the latest ticket that should be compared with the current delay.

To cancel your journey, go to My Journey. Enter your booking number and email address and press "Search" to find your booking. In the booking details, press "Cancel".

If you have traveled with Snälltåget and the train was more than 60 minutes delayed upon arrival, you can apply for compensation according to EC 782/2021 Article 17. To apply for compensation, go to My Journey. Enter your booking number and email address and press "Search" to access your booking. In the booking details, click on "Delayed?" which will only be visible after the last train in your booking has arrived.

We do not compensate for additional expenses, lost work income, or pain and suffering.