Real-time traffic information
Below you will find current traffic information for Snälltåget in Sweden. For traffic information in Denmark, Germany, and Austria, we refer to the departure boards at the respective stations.
Further down, you will find information about planned traffic disruptions due to track work and your rights in case of a delay exceeding 60 minutes.
Bus stops Karlskrona–Alvesta
Snälltågets connecting bus Karlskrona–Alvesta calls at the following stops:
Karlskrona – the bus departs from Kungsplan.
Ronneby – the bus departs from stop E.
Karlshamn – the bus departs from the bus stop Karlshamn Centrum Väst, location A, which is located downtown (not the railway station). Google Maps
Tingsryd – the bus departs from stop E
Växjö – the bus departs from stop X.
Alvesta – the bus departs from stop D, on Sjögatan (see map), follow the signs for replacement traffic.
Information about train numbers
There are differences in the departure boards and platform signs regarding train numbers.
| Train number on ticket | Train number in station |
|---|---|
| 311 Stockholm - Malmö | 3941 |
| 312 Malmö - Stockholm | 3942 |
| 10300 from Germany | 300 or 306 |
| 10300 Malmö - Stockholm | 3940 |
| 10301 Stockholm - Malmö | 3943 |
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Planned service changes
Here you will find information about future traffic changes. For ongoing traffic disruptions of more than 30 minutes, we will send an SMS to the mobile number you provided when booking your journey.
Track maintenance Södertälje–Stockholm, September 28–29
Trains will depart earlier from Stockholm Central and arrive later. The stop at Södertälje Syd will be replaced by Södertälje Hamn.
Track maintenance in Hamburg, October 2–15 (on certain days)
The stop at Hamburg Hbf will be replaced by Hamburg–Harburg on the following days, as the line from Hamburg Hbf is closed and the train will take a different route northwards.
- October 7: Departure from Hamburg-Harburg at 23.49
- October 8, 13: Departure from Hamburg–Harburg at 23:53
- October 10: Departure from Hamburg–Harburg at 23:50
- October 14–15: Departure from Hamburg–Harburg at 23:51
On days not mentioned, the train will stop as usual at Hamburg Hbf, departing at 23:59.
Departures from Sweden and Denmark on october 7-9 will stop in Hamburg Harburg 5.44 instead of Hamburg Hbf.
Track works in Berlin October 12
Train 307/10307 will arrive and depart at Berlin-Gesundbrunnen 8.42-8.49 instead of Berlin Hbf.
Track maintenance Hässleholm–Alvesta, October 12–13
Snälltåget’s departures will run Malmö–Lund–Gothenburg–Södertälje–Stockholm.
Train 311/312 will continue to and from Copenhagen.
Track maintenance Linköping–Norrköping, October 19–20
Snälltåget’s departures will take a different route (via Hallsberg) and will not stop in Linköping and Norrköping. The trains will make an additional stop in Mjölby.
Track maintenance Lund–Hässleholm, November 9–10
Trains are diverted and do not stop in Eslöv.
My train is delayed – what are my rights?
Your rights when your train is expected to arrive more than 60 minutes late at the final station
- You can cancel your journey and receive a refund for the part you have not traveled. To receive a refund, you must cancel your trip before the train's new scheduled departure time.*
- You can choose to be rebooked to another departure with Snälltåget, currently, you must contact Customer Service for this.*
- You can continue your journey and then have the right to compensation in case of delay, unless the delay is due to a third party's behavior, such as person-hit incidents, people on the tracks, or extraordinary circumstances, for example, severe weather conditions that Snälltåget cannot influence.
*A night train can make up time during the night, so for the night train to be considered late to the final station, a delay of more than 180 minutes at departure is required. It is the timetable on the latest ticket that should be compared with the current delay.
I want to cancel my journey
To cancel your journey, go to My Journey. Enter your booking number and email address and press "Search" to find your booking. In the booking details, press "Cancel".
I want to continue my journey and apply for compensation
If you have traveled with Snälltåget and the train was more than 60 minutes delayed upon arrival, you can apply for compensation according to EC 782/2021 Article 17. To apply for compensation, go to My Journey. Enter your booking number and email address and press "Search" to access your booking. In the booking details, click on "Delayed?" which will only be visible after the last train in your booking has arrived.
We do not compensate for additional expenses, lost work income, or pain and suffering.