You can find answers to common questions below on this page.

You can also email your query/issue to snalltaget@snalltaget.se or send a message via Facebook Messenger. We are available every day between 08:00 and 21:00.

If you experience any issues onboard, you should always contact the train staff.

If your matter concerns a delay, go to My Journey and click on the "Delayed" button after you have completed all journeys in your booking.

You can also reach us by phone at +46 40-669 62 00, every day between 09:00 and 18:00.

Please check your spam folder to ensure that the email with your PDF ticket hasn’t ended up there.

If you still haven’t received your ticket, email us at snalltaget@snalltaget.se with your name, phone number, departure station, and departure time, and we will try to assist you as soon as possible. If your departure is imminent, you can ask the train staff before boarding.

You can purchase your ticket on Snälltåget.se or through our Customer Service. If you book through Customer Service, an additional fee of 100 SEK will apply if the ticket can be booked online.

You can also buy your ticket via Togrejse.dk and Centralens Resebutik in Kalmar.

If you are a business, you can purchase tickets on invoice through our resellers.

Yes, Interrail is valid on Snälltåget, but a supplementary fee is required. Click here for more information about Interrail prices and how to book with Interrail.

You can book travel for up to six people on Snälltåget.se. Click here to find information on how to book for more than six people.

Subscribe to our newsletter (in Swedish), and you’ll be the first to know when future tickets are available.

Information about our departures to and from Germany can be found on this page.

All passengers must have a ticket on Snälltåget, including small children.

Even if an infant sits on your lap, they often require a bit more space, which benefits both you and your child’s journey, as well as your fellow passengers. Please note that prams must be folded before boarding.

However, small children sharing a berth in a Private Compartment on a night train do not need a ticket.

Currently, it is not possible to select a seat, berth, or other seating options in our online booking, but this feature will be available soon.

We cannot predict which direction a specific seat will face. Therefore, it is not possible to book a specific direction on our departures.

Snälltåget tickets purchased through Snälltåget.se can be rebooked. For an additional fee, the ticket can also be refundable. Click here to read rules and information on rebooking, cancellation, and refunds.

All Snälltåget tickets are personal and non-transferable. Therefore, it is not possible to change the name on an existing ticket. If you have a rebookable ticket, you can rebook and enter new passengers' details.

If the ticket is refundable, you can cancel the journey and then purchase a new one.

Click here to read more about rebooking and refund conditions.

If you want to add more people to the compartment, you need to rebook your journey. If there are fewer people, you do not need to rebook.

We need to know which passengers are on board the train. This is particularly important for cross-border traffic, where passenger lists are provided to the police and customs.

You may bring one piece of hand luggage with maximum dimensions of 55x45x25 cm and one smaller personal item, such as a handbag.

If you plan to travel with more luggage, we recommend booking a Private Compartment.

On our trains to the Jämtland Mountains, we recommend checking in skis and other larger luggage in our luggage car, which operates on trains 3900/3901 and 3920/3921.

Click here to read more about rules and guidelines for luggage on Snälltåget.

Yes, but you must fold the pram or stroller before boarding, as the train’s doors and passages are narrow. The platform and train also have a height difference, so you will need to lift the pram or stroller onboard yourself.

Bicycles are allowed on our mountain trains that run in the summer and autumn. Pre-book bicycle transport in the online booking for 199 SEK per direction.

Due to space limitations, bicycles are not permitted on our other trains.

Pets are welcome on most Snälltåget departures when you book a seat in a specially designated pet area or compartment. Click here to learn more.

When travelling with a wheelchair, the following conditions apply: Our carriages are not level with the platform, and there is no lift to the train's exterior doors, so you must be able to board yourself. The height difference is about 65 centimetres from the platform. The train's exterior doors are about 60 cm wide, and after the vestibule, there are passages that are 45 cm wide. The train's toilets are narrow and not wheelchair-accessible, and there are no designated spaces for wheelchairs onboard the train; these must be folded and handled as luggage.

Given these conditions, electric wheelchairs cannot be used when travelling on our trains.

Power outlets or USB ports are available in all carriages. The power in the outlets is limited to charging a mobile phone or laptop.

If you are travelling in coach, there are power outlets under the seat. If you are travelling in a compartment, there are power outlets or USB ports on the wall.

Toilets are located in the vestibules of the carriages. There is one toilet at each end of the carriage.

Wi-Fi is available in all carriages except our restaurant.

Our onboard network is called Snalltaget or Snälltåget. You need to open a web browser to access our start portal, available at Snalltaget.se/internetombord. If you are inactive for an hour, you will be automatically logged out and will need to log in again.

Please also note that the speed of the onboard network is limited. We recommend downloading movies and large files before boarding.

This video shows how to make up the bed when travelling on our night trains within Sweden, for example, to Jämtland.

If you are travelling on our international service to or from Germany and Austria, please follow the instructions in this video.

We have a restaurant, Krogen, on all our trains in Sweden and to Austria.

On our trains to Germany and Austria, you can visit Lönnkrogen, which offers smaller assortment of drinks and snacks.

If you want to enjoy hot meals, beer, or wine, you must reserve a table in advance. We also offer the option to take coffee, tea, soft drinks, water, sandwiches, snacks, and sweets to your seat on the train.

Yes, we can heat up pre-packed baby food in the kitchen of our restaurant on departures that have a restaurant. However, we will only heat up baby food, not other meals that you may have brought.

Information about current and planned service changes can be found here.

If your train or bus is expected to be more than 30 minutes late, we will also inform you via the SMS number you provided in your booking.

As a passenger, you have the following options if Snälltåget is expected to be more than 60 minutes late to the final station:

A) You can cancel your journey and receive a refund (this also applies to non-refundable tickets). To receive a refund, you must first cancel your journey before the train's scheduled departure time from your station. You can cancel your journey via My Journey. To receive a refund (or a new voucher if the journey was paid with a voucher), you must also send an email to snalltaget@snalltaget.se after cancelling the ticket, providing your booking number.

B) If you choose to continue your journey and the train is 60-119 minutes late upon arrival, you are entitled to 25% compensation of the ticket price, and if the train is more than 120 minutes late, you are entitled to 50% of the ticket price as compensation.

You can apply for compensation via My Journey.

In extraordinary circumstances such as severe weather and third-party behaviour, e.g. track trespassing and track closures by emergency services or police, no compensation is given for delays.

If the delay was already known when you purchased your ticket, you are not entitled to compensation.

Connections between Snälltåget trains and buses normally wait for a delayed train. If we cannot wait, we will arrange for you to continue your journey by another means, with the next available connection or substitute transport.

If you are continuing your journey with another company other than Snälltåget, the journey is considered a separate journey, and unfortunately, we can only assist you with information about the next connection. Therefore, make sure you have plenty of time between connections. Snälltåget is not responsible for compensating you for new tickets or consequential delays due to Snälltåget being delayed.

If you traveled with Snälltåget and the train was more than 60 minutes late upon arrival, you can apply for compensation according to EU Regulation 782/2021 Article 17. You can do this when your entire journey (round trip) has arrived at the final station according to the timetable under My Journey. The button says "Delayed?" and is located at the bottom and only appears when the last train in your booking has arrived.

We do not reimburse expenses for additional costs, lost income, or pain and suffering due to delays.

If your issue concerns a delay, go to My Journey and the "Delayed" button after you have completed all journeys listed in the booking.

If your question concerns something other than a delay, send an email to snalltaget@snalltaget.se with your booking number and a description of what you are dissatisfied with.

If you have problems with an online purchase and cannot resolve it with the merchant, you can use the EU platform to submit your complaint to an approved dispute resolution body.

Send an email to snalltaget@snalltaget.se with your booking number, the date you traveled with us, and a description of what you have forgotten, and we will contact you if we receive the item you are looking for.

Click here to read our ticket rules, general conditions for train travel, and our privacy policy.